Refund policy

Effective 23 September 2026

PianoNear subscriptions are sold by Paddle, our merchant of record. For help with a payment, cancellation or refund, contact support@pianonear.com with the email used for purchase and your Paddle transaction reference if available.

Consumer withdrawal right

If you are a consumer in the EU, EEA or UK, you may have a 14-day right to withdraw from a subscription purchase without giving a reason. The period starts on the purchase date.

To withdraw, send a clear statement to support@pianonear.com before the 14-day period ends. You may use this wording: “I withdraw from my PianoNear subscription purchased on [date], using [purchase email].” We will confirm receipt and process any refund due through Paddle using the original payment method.

Starting the service immediately

At checkout, you may ask us to begin supplying the subscription during the 14-day withdrawal period. Where the law permits, and only after your express request and acknowledgement, this can affect or remove the withdrawal right once the digital service has been fully supplied. Any mandatory consumer rights still apply.

Other refunds

After the withdrawal period, subscriptions are generally non-refundable for the current billing period. You can cancel future renewals through the account billing portal. We will consider refunds where required by law or where we have made a billing error or failed to provide the paid service.

This policy does not limit consumer rights that cannot be waived. See the terms of service for subscription and cancellation rules.